it consists of over 3,000 pages of text.
3. If you need to ask a team member for help, please realize that there is a good chance the majority of the community also doesn't know the answer. Be sure to document the answer to radiate this information to the whole community. After the question is answered, discuss where it should be documented and who will do it. You can remind other people of this request by asking “Who will document this?”
4. When you discuss something in chat always try to link to a URL where relevant. For example, the documentation you have a question about or the page that answered your question. You can remind other people of this by asking “Can you please link?”
7. When communicating something always include a link to the relevant (and up-to-date) part of the handbook instead of including the text in the email/chat/etc. You can remind other people of this by asking “Can you please link to the relevant part of the handbook?”
Presentations are great for ephemeral content like group conversations and board presentations. Evergreen content like a leadership training should be based on the handbook. Please screenshare the handbook instead of creating a presentation for evergreen content because:
1. When using Slack for work-related purposes, please avoid private messages. Private messages discourage collaboration. You might actually be contacting the wrong person, and they cannot easily redirect you to the right person. If the person is unavailable at the moment, it is less efficient because other people cannot jump in and help. Use a public channel and mention the person or group you want to reach. This ensures it is easy for other people to chime in, involve other people if needed, and learn from whatever is discussed.
3. In the private message: Thanks for reaching out, that's a great question/idea I think the rest of the team could benefit from. I'm going to move this to #public-channel based on our desire to avoid private messages
1. If you use Slack and plan to message 3 or more people, we recommend a channel for customer/issue/project/problem/partnership.
1. Use video calls if you find yourself going back and forth in an issue/via email or over chat. Rule of thumb: if you have gone back and forth 3 times, it's time for a video call.
7. We prefer Zoom.